Refund policy
Last updated: October 17, 2026
Returns
Return eligibility depends on the items in your order.
Because our products are handmade and paint-based, we are unable to accept returns on opened kits.
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with:
- Your order number
- A photo of the item and packaging
We will make it right with a replacement or store credit at our discretion.
We do not cover return shipping costs unless the error was ours (wrong item sent, item arrived damaged).
All personalized name kits are made to order and are non-refundable. Because each kit is custom-made using the exact spelling provided by the buyer at checkout, we are unable to offer replacements or refunds for names that were entered incorrectly. Please double-check your spelling before placing your order. Refunds or replacements are only available if the item arrives damaged or if we made an error based on the spelling you provided.
Lost or Stolen Packages
Once an order is marked delivered by the carrier, Paint Party Creative is not responsible for lost or stolen packages. Please contact your local carrier or file a claim directly.
Contact us to ask about return options and how to start a return.
Contact us before returning an item.
Contact us if you have questions about whether a specific item can be returned.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at paintpartycreative@gmail.com.